Yes, we ship to most countries! Contact email@example.com for international shipping inquiries.
Most countries cost an additional $200. Rates will vary depending on the shipping method and VAT tax. Please contact firstname.lastname@example.org for a shipping quote.
Our average delivery time for stock items is 3-5 business days. Please note, delivery windows will vary depending on location.
Tracking information will be emailed to you as soon as your order ships!
If you have not received your package and you have a tracking number that indicates your package has been delivered, please follow these steps and we'll be happy to help you locate your package or send you a new one.
- Please be sure to search for the package in nearby areas
- Please email email@example.com with 'Lost Package' in the subject line
- We will contact you within 48 hours with an update
- In the meantime, please be on the lookout for your package
- Customization is the process of designing a made-to-order custom bag. Our customization process allows you to choose your own bag model, colors, material textures, logos and embroidery. The standard turnaround time for custom bags is 87 business days.
- Personalization is the process of adding a logo and/or text to any of our in-line products. Items with personalization ship within 4-6 business days from the date of purchase. In-house personalization options include: Stand bag ball pocket embroidery, Staff bag belly panel embroidery, Luggage, duffel, briefcase nameplate engraving.
- To personalize a golf bag, simply click the “Name Personalization” and/or “Logo Embroidery” checkboxes on the product page. A designer will collect logo files from you once your order is placed.
- Feel free to contact firstname.lastname@example.org to personalize a travel piece or to request a mock-up of your personal design!
- Logo Embroidery: $65
- Name Embroidery: $30
- Nameplate Engraving: $30
Yes, spare panels are available for purchase. You can purchase a blank panel or add personalization to a panel. To purchase, please contact email@example.com.
- Spare Stand Bag Panel: $30
- Spare Cart Bag Panel: $30
- Spare Staff Bag Panel: $40
Choose from 23 colorways and 8 material textures through our online customizer. We do offer the option of dyeing new colors. If you need a bag to match a specific color, please visit www.pantone-colours.com to find the color code and we will match your color for an additional $200 per color.
We require written permission from the organization to put any trademark or copyright logos on your bag.
Yes! If you would like to see the materials in person, you can order a Swatch Kit for $20. Once you choose the materials and colors of your liking you can return the swatch kit and will happily apply the $20 towards your custom bag order!
Absolutely! Our design team is available to assist you with the design of your bag. Simply email firstname.lastname@example.org to connect with a designer!
We are currently offering custom options on our golf bags, headcovers, shag bags, backpacks, duffels, totes and briefcases.
Your custom bag is hand-made from scratch just for you! For this reason, once your design has been approved we cannot accept returns on custom items.
Vessel warrants its products to be free of defects in materials and workmanship for 1 year from the date of purchase. Should you find your bag to be defective within the warranty period, we'll offer you a free repair service. If your product is not repairable, and you're within 1 year of purchase, we'd be happy to send you a new bag.
To claim your warranty, you must provide proof of purchase. Vessel warranty covers manufacturing defects outside of normal wear and tear. With the exception of rubber feet, screws or golf bag legs, Vessel warranty does not cover lost or stolen items.
Custom items are covered for 1 year from the date you receive the bag. Vessel’s warranty on custom items covers manufacturing defects outside of normal wear and tear.
- Our microfiber synthetic leather is easy to wipe clean. Simple soap and warm water will take care of most dirt sports. We recommend using a Magic Eraser to give your bag a deep clean.
- We recommend cleaning your golf bag after rounds to avoid deep grass / dirt stains.
You can return your order for a refund or exchange within 30 days from the date of receipt. To start a return, please follow the steps on our Return Policy page.
Our retail store is located at the Westfield UTC mall in La Jolla, CA: 4301 La Jolla Village Dr. #2005, San Diego, CA 92122
Yes! You can find our Gift Cards by entering “gift card” in our search bar or under the “About” tab.
You can pre-order any item that is out of stock by clicking the “email when available” button on the product page. By entering your email, you’ll receive an email notification as soon as the product is back in stock!
If we reduce the price of an item you purchased, we will happily adjust the sale price at your request within 14 days of your shipment date. The item must be the same color and size and must be in stock.
Our products are proudly and ethically built overseas, and are designed and assembled in Carlsbad, California. We partner with some of the best factories around the world, including Taiwan, China, Thailand and Indonesia.