At Vessel, your satisfaction is of the utmost importance to us. If you are not 100% satisfied with your purchase, you can either return your order for a refund, or exchange it for something else. Any return or exchange must be made within 30 days from the date of receipt. Returned or exchanged products must be in the condition you received them, and in the original box and/or packaging. A refund will only be given for the cost of the item. Shipping and handling is non-refundable. A restocking fee of 10% will be deducted from the refund. Buyer must pay for the return shipping and handling charges.
Please download the RMA form for your return. Returns will not be processed without the RMA form. In the RMA please include a copy of your receipt along with the returned or exchanged goods. Custom items and gift cards are nonrefundable.
VESSEL retail stores will accept returns or exchanges of unused merchandise that was originally purchased at any of our locations or VESSEL within 30 days of the original date of purchase. Your original receipt or packing slip from VESSEL must accompany the return or exchange for a full refund, credit or exchange. Returns are credited to the original form of payment. If the original purchase was made by credit card, we will refund the purchase to the same credit card used at the time of the purchase if the card and authorized cardholder are present. If the original card and authorized cardholder are not present, we will issue a store credit. Returns without the original receipt or with an even exchange receipt will receive a merchandise exchange at the lowest selling price of the item(s), but only with store management approval.
Golf bags hold a limited one-year warranty guarantee & travel accessories hold a three-year warranty.