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Frequently Asked Questions

SHIPPING & ORDERS

Domestic Complimentary (Except: Hawaii & Alaska) International $200 plus VAT tax
Stock bags w/out personalization: 3-5 Business Days (Domestic) Stock bags with personalization: 5-7 Business Days. (Domestic) Stock bags w/out personalization: 5-7 Business Days. (International) Stock bags with personalization: 7-10 Business Days. (International)
Tracking info will be emailed to customer as soon as products ship.

RETURNS & EXCHANGES

At Vessel, your satisfaction is of the utmost importance to us. If you are not 100% satisfied with your purchase, you can either return your order for a refund, or exchange it for something else. Any return or exchange must be made within 30 days from the date of receipt. Returned or exchanged products must be in the condition you received them, and in the original box and/or packaging. A refund will only be given for the cost of the item. Shipping and handling is non-refundable. Please include a copy of your receipt along with the returned or exchanged goods. Custom items are nonrefundable.
Email us at [email protected] Please include order number and pictures of damage on bag (if any).
Your Return Merchandise Authorization form: https://docs.google.com/document/d/1ry9TRJioEKIELl48CM7ers_jhNu_ty76XKOdY9Pnx_Y/edit

CUSTOMIZING

15 Business Days ($400) 55 Business Days (Free)
Order our swatch kit: http://vesselbags.com/request-swatch-kit
Yes, please email us at [email protected] for a proof from a designer.
Yes, all the bags have full length dividers.
Yes, please indicate in the comments section at checkout you would like a 14-way top divider.

We Are Here to Help

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PHONE CALL

(760) 456-9395

Monday - Friday

8 a.m to 4 p.m PST

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CHAT WITH US

Click for Live Chat

Monday - Friday

8 a.m to 4 p.m PST

We’d love to hear from you. If you’re wondering about an order, our products, or our website, feel free to contact us. Or check out the FAQ section–the answer might be there already!

We will never share your info with a 3rd party

Visit our retail store inside Westfield UTC:
4301 La Jolla Village Dr #2005, San Diego, CA 92122
(858) 381-0248